Respect. Its a very commonly used word. I think its more complex than most people give credit.
One of the core values we chose for Aviawest, is "Respect the individual" - its the golden rule, treat others as you would like to be treated.
Simple enough...
Here are some observations I've made about business and the social dynamic of respect:
Example...
When 'Rachel' comes to me and says "john" did this, and that's not right" ....yes, if that's what John did, then its not right.
Did you see John do that? No. David told me though, and he wouldn't lie. No I don't imagine he would.
However, the perception of what David saw or heard, is subject to his own 'filters", and its almost guaranteed that what he interpreted is not 100% accurate.
Then, he verbally communicated the info to Rachel, which subjects the information to one more 'filter' and warps it further.
So, by the time it gets to the 3rd person, it is without a doubt, not entirely true. To assume that it was, would in my mind, be disrespectful.
I see great, smart employees who respect each other in general, make this fundamental mistake over and over again. That's why we need management. Otherwise, all we would need is leadership.
If you hire good people, who are intelligent and have their hearts in the right place, then TRUST them. They won't always be right, but the goodwill created is powerful and is better than the alternative.
Some other rifs on respect;
- why do people put their change on a cashier's table VS in their hand?
- when you work behind a "counter", customers may treat you like dirt? But if you met on the street they would not.
- why do people cut into lines? But the same people are infuriated when someone cuts in front of them?
I think it's a lack of
empathy. How many people if you ask 100, could really explain empathy?